Placing an order
To order, simply browse the online shop, select an item and if applicable, customize it using the drop down menus. Add the item to your shopping bag by clicking the ‘add to bag' button. You can view your shopping bag at any time and remove items if you wish.
Proceed towards checkout when you are ready by clicking the checkout button in your shopping bag. You will then be asked for a few details that we need to be able to complete and ship the order.
Please check your order carefully before making payment to avoid difficulties making changes after your order has been placed.
Cloud 9 Design reserves the right to refuse any order submitted. When confirmation of order is received, this is to indicate that your order has been received. It does not indicate that a contract exists between us.
Opening an account
You are not required to open an account in order to make a purchase, however, opening an account will enable you to track your order history and store your shipping addresses to checkout faster next time.
Completion of orders
The majority of products are despatched same day / next working day. If you need an item urgently, please contact me with your requirements before placing your order and I will advise if a quick turnaround time is possible depending on how busy I am.
Please note, the timescales quoted are ‘despatch’ times not ‘delivery’ times.
Goods must be returned in original re-sellable condition before an exchange or refund will be processed.
Once your order is despatched, Cloud 9 Design cannot be held liable for any delays by Royal Mail in the delivery of your goods. If you require receipt of goods before a particular date please ensure you take into consideration any potential delays with delivery by Royal Mail when placing your order, or upgrade shipping option to next day delivery.
Credit Card Security
All online credit card numbers are processed on secure servers by Paypal. We do not store your card details, in fact we never see these details. For more information please visit the Paypal website.
Cloud 9 Design is a member and supports the aims and objectives of ACID (Anti Copying In Design).
All intellectual property rights in our designs and products are and will remain the property of Cloud 9 Design. Any infringement of these rights will be pursued seriously.